Refund Policy
Our Refund Policy
Changed your mind?
You are welcome to return any products purchased from EV Works for a full refund (minus shipping costs) within 30 days of purchase date - no questions asked.
Items returned as such must be 100% complete and in as-new condition. We reserve the right to refuse any return or to charge a restocking fee on any return which does not meet these conditions.
Feel free to contact us regarding returns beyond this 30 day period. We try to be accomodating.
Warranty Returns
If an item purchased from EV Works fails under proper use within its warranty period (12 months on most products), you are probably eligible for a warranty replacement. In such cases, please contact us to discuss your return and organise the RMA.
Warranty replacements are subject to manufacturer's stipulations on normal use, which generally does not cover failure due to misuse or accidental damage.
Cells that exhibit signs of swelling will not be replaced under warranty as this constitutes misuse. Swelling is only caused by over-discharge and can easily be prevented by a properly installed battery protection system.
Over charging causes heating within a cell and prolonged or extreme overcharging has the potential to cause a fire. EV Works Takes no responsibility for any damages caused as a result of a battery fire.
Over charging may occur as a result of.
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Lack of a suitable battery protection system
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Faulty of infective battery protection system
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incorrect installation of the battery protection system
EV Works takes no responsibility for the choice or use of a battery protection system.
